Jeff Hopper is an independent consultant with expertise in speech recognition, telephony based in-bound & out-bound customer self-service applications, CRM (Customer Relationship Management) applications, multi-channel contact centers, call routing in call centers and the supporting technologies.

Prior to founding SpeechSelfService.com Jeff had more than fifteen years of contact center industry experience including 5 years at Nuance Communications, as North American Director of  Sales Engineering and 5 years with Siebel Systems as a Sales Consulting Manager.  He has worked at IBM's Voice Product group and with Varolii Corporation (formerly PAR3 Communications) one of the largest providers of hosted event based notification in the US.